Set up online visits

What an online visit is

An online visit is a video or audio consultation. The patient gets a private link when booking, enters a waiting room, and the doctor lets them in. It appears in the app as Online visits.

• It is not for emergencies. The booking page and the visit page tell patients to call their local emergency service.
• The call is not recorded, in sound or picture, and nothing is transcribed.
• The room opens 15 minutes before the scheduled start and closes by itself 15 minutes after the scheduled end. It is never extended automatically.
• Only the doctor opens the room. Reception and the owner have no automatic access.

What must be in place

1. 1

   A video provider must be set up for the whole system by the platform team. Until it is, online visits are not offered, even if you set a limit.

2. 2

   The owner sets the monthly limit: open More, then Online visit limit, write the Minutes of online visits per month and press Save. Until a number is set, online visits are off.

3. 3

   For each doctor, in Hours and services: add online hours (Online), offer at least one service as Online, and have the owner switch on Accept online visits (video and audio).

The monthly limit

Video time is a cost charged by the video provider, outside the plan price. There is no free allowance and nothing is topped up automatically.

• Booked minutes: the length of every booked visit counts. When the month is full, patients see no online times.
• Minutes left: what remains for the month.
• Minutes reported by the provider: what the provider reports. Everyone in the room is counted, so a call of two people counts twice. The provider bills by this number, and it can differ from the booked minutes.