Join an online visit

Your private link

• When you book an online visit the page shows your link under Your visit link. Keep it: it is how you enter the waiting room, and it is not sent anywhere else.
• The clinic's reminders and the calendar file do not contain the link. Save it, or keep the confirmation page.
• Keep the link private. Anyone who has it can reach your waiting room.

Join the visit

1. 1

   Open the link up to 15 minutes before the visit. Before that the page says that it is not time yet.

2. 2

   Press Enter the waiting room.

3. 3

   Keep the page open. It says that you are in the waiting room and are waiting for the doctor to let you in.

4. 4

   When the doctor lets you in, press Start the call. If the browser asks for the camera and the microphone, allow them.

5. 5

   If the connection is weak, press Join with audio only (weak connection). If it drops, use the button on the page to rejoin.

The rules

• An online consultation is not for emergencies. In an emergency call your local emergency service.
• The call is not recorded, in sound or picture, and what you say is not transcribed.
• The room closes by itself 15 minutes after the scheduled end of the visit. It is never extended, and arriving late does not extend it.
• If the doctor did not admit you, the page says so. You can call the clinic.
• If a guardian will attend with you, say so when you book.