The patient portal

Sign in

1. 1

   Open the portal address the clinic gave you.

2. 2

   Write the Mobile number: the number you gave the clinic.

3. 3

   Press Send the code on WhatsApp. A 6-digit code is sent to that number on WhatsApp.

4. 4

   Write the code and press Sign in.

• The code is valid for 5 minutes. After too many wrong attempts you must wait 15 minutes.
• If no code arrives, check that the number is the one the clinic has, or contact the clinic. The code is sent on WhatsApp, which needs the clinic's WhatsApp to be working.
• The device stays signed in for 30 days. On a shared phone, Sign out when you finish.

What you will find

• Home: your next visit, what you owe and a summary of your file.
• Visits: your upcoming and past visits. You can Request a visit, move a visit or cancel it. A visit you ask for is final once the clinic confirms it.
• Bills: your bills. If the clinic has switched it on, you can report a payment you made.
• More: Treatments, Prescriptions, Instalments, Images, Lab work, Consents and Help.
• My released results: only results that your doctor has reviewed and released to you appear there.

What the clinic changes

You can ask for, move or cancel a visit. Everything else in your file can be changed only by the clinic. If something looks wrong, tell the clinic.