Written forReception
Queue and check-in
Check patients in when they arrive, keep the waiting order and see who is with the doctor.
Last reviewed: 2026-10-24
The three lists on Today
- Expected: today's appointments that have not arrived. A line that is late carries the mark Late.
- Waiting: patients who have checked in, each with a ticket number and the minutes they have waited.
- With the doctor: patients whose consultation has started.
Check a patient in
Find the patient under Expected. If you are not sure, use the box Find a patient above.
Press Check in.
The patient moves to Waiting with a ticket number and the waiting time. The doctor now sees the patient as the next patient.
Keep the order
Order follows arrival time. Any manual change is logged.
- Move up and Move down change the place of a patient. The change is recorded in the log.
- Left takes out a patient who has left before being seen.
- Only the doctor starts and finishes a consultation. Reception does not.
Related guides
Reception
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Book, move and cancel appointments, read the day and week views and use the waiting list.
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Troubleshooting
What to check when you cannot sign in, free times or the online option are missing, the camera is blocked, a link says closed or a file will not upload.
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